Effective communication depends on the development of your speaking and listening skills. We speak to be heard, understood, and to be repeated when communicating. However, when the message sent is not the message received, we seldom focus on if the listener was listening effectively. Effective communication is sharing information in a manner that the listener understands what the speaker is saying. It also depends not only on what is said but also on what’s heard. What is heard may not be the result of how what was said but more about well we listen. We can significantly improve our communication skills when we are conscious of how we communicate as the speaker as well as the listener.
The first question we should ask ourselves is how present we are – when we are the listener. As the listener, do we impress upon the speaker we are ready to tune in to their message? Do we assure the speaker that they have our undivided attention? When speakers are on the platform, they can emphasize the importance of receiving the audience’s attention by patiently waiting in silence before delivering their first words. Body language will tell you when your audience is ready with high expectations and are prepared to listen. And when you begin speaking, the onus is on you to fulfill their expectations by continuously reading their active or silent responses to let you know how what you are communicating is being heard and received.
How you convey your message will determine your success or failure on or off the platform. It is not what you say; it is also how it is said. The body language of the listener will tell if they understand what they are hearing. Their smiles or icey steers will make you realize if your listeners are uncomfortable with what you are delivering. As you speak, you must read your audience’s emotional responses. Their agreement sometimes takes place silently. When communication is being conducted face to face silence, should not be regarded as an opportunity to butt in quickly. Active listening requires that you wait your turn to make an appropriate response at the right time. When you are the listener, whether the speaker is on or off the platform, let your speaker pause. Silence sends the message.
Speakers and listeners can significantly improve their communication by developing good habits and correcting bad practices. The best place to start is by observing how you communicate at home. Focus on reading the body language you are receiving as you speak. Resist trying to begin speaking before you have your audience’s undivided attention. Be clear about what you heard before attempting to respond and to be understood. Use that moment of silence to ask your audience before you begin speaking, are prepared to start listening? And once you are sure that you, the speaker and listener, have established a connection. The messages you send will be messages received, and both speaker and listener are now well on a path to communicating effectively.