Dialogue – Your Sleepers – Weepers & Keepers

Sleepers and weepers are seldom keepers

Dialogue can be a powerful public speaking tool. It can engage audiences and convey your message effectively. But how do you know if your dialogue is a keeper, weeper, or sleeper? Sleepers and weepers are seldom keepers. However, keepers can create a more engaging and dynamic experience for your audiences. Since you are the speaker delivering the address and the dialogue, practicing your timing and pacing is imperative. Focus on your purpose for adding the dialogue until you receive the desired effect you are seeking.   

Audiences receive dialogue well when it sounds natural, engaging, and not forced into a presentation. In addition, the exchange you insert should have some impact on your audience. Speakers should also remember that it is effective when your dialogue is short, necessary, and realistic. Ask for feedback to know if your dialogue has the desired effect on your presentation and audience. Focus on the following three questions with at least three different evaluators. The responses you receive will go a long way in helping you decide if your dialogue should stay in or out of your final presentation.  

The first and most important is whether your dialogue was necessary to support the presentation’s message, purpose, and point. Did it sound natural and conversational? Finally, was it engaging, and how did it impact your audience? If you receive more negative comments than positive responses regarding any of those questions. You may have a weeper or sleeper that may need reworking.

Knowing something about the audience you are preparing for is crucial. Being aware of what will resonate well with that audience is an excellent starting point. It is wise to take a moment to research your audience’s demographics. Be aware of the language, style, and phrases they commonly use. Your research will help you include language your audience would easily understand. However, most coaches will advise avoiding using dialogue that merely states a myriad of facts, personal feelings, and language that is considered repetitive. They are sleepers and usually have precisely that effect on audiences. They put audiences to sleep.   

Every presentation involves the giving and taking of information. When we speak, our audience listens and reacts. Therefore, every speech is really a dialogue, not a monologue. The speaker is having a conversation with the audience. However,  dialogue adds a third voice to the conversation. And that third addition to the party is usually a character. The speakers should remember that the exchange with that third voice, verbal and nonverbal, was added to impact the conversation. The discussion just moved from a two-way to a three-way exchange. And it is crucial to give that third party a unique voice as your dialogue develops.     

Including dialogue in your storytelling can help bring your stories to life. Telling your audience what occurred with a verbal exchange using a character’s voice is far more effective than telling the audience what “he or she” said. When you use dialogue to recall what took place conversationally, you are taking your audience back to the time and place of the event as it unfolded. Drop into the emotional experience of the conversation with dialogue. One way to make your dialogue conversational is to add the six emotions to which all humans respond to your delivery. And those six emotions are happiness, sadness, anger, fear, surprise, and disgust. 

Speakers can also use dialogue to reinforce their story’s point or message. We all have heard it said, the secret to public speaking is, you tell a story to make a point or make a point to tell a story. Speakers can achieve a similar result with dialogue. Use dialogue to highlight the point or message in place of a story. Short and direct dialogue also has a powerful and engaging impact on audiences. A great example is one that takes me back to a famous movie scene.   “Harry met Salley”  – “I’ll have what She is having.”

Adding dialogue to presentations is fun. But it takes time, patience, and practice. Remember,  dialogue should emphasize or clarify your point or message. Let your audience know who is speaking when new characters are introduced. Be descriptive. Add emotions, suspense, and reality to your delivery. Make sure your dialogue supports your story, point, and message. Keep exchanges conversational. Engages your audience. And lastly, add a dialogue section to your story file for your keepers, sleepers, and weepers. I love them all and keep reworking my weepers and sleepers until the day they become another of my keepers.  

The Way to Valhalla

However, that was not the beginning of Toastmasters.

In Scandinavian mythology, there is a place where fallen heroes go to live out their afterlife. That place is called Valhalla. It is a giant hall with over five hundred doors. All guarded by fierce wolves and giant eagles. Their ceilings adorned with the shields and swords of those fallen heroes. It is the place they call their heaven.

Dr. Ralph Smedley, the father and founder of Toastmasters, often spoke about the way to Valhalla. However, if you were to ask him to show you the way to that heavenly place, he would not point you to places of higher learning or direct you to the best life coaches. Instead, the good doctor would point to your heart. Right here! Because he firmly believed that there was one sure way to earn your ticket to Valhalla. And that is through self-improvement. And there was no better route to self-improvement than through better Communication and Leadership.

In 1903 Dr. Ralph Smedley began his journey after graduating from the Wesleyan University in Bloomington, Illinois. He took a job as a Director at the Young Men’s Christian Association – The YMCA. There, he observed that the young men who stayed at the facility where he was the director could not communicate effectively. I could tell from the smiles of some of you ladies that you may be saying, tell me something new. But sometimes, it takes a man to make a difference. Ha Ha! But it was then he had this great idea. He invited some of the young men to hang around after dinner to toast each other. They would evaluate each other’s toasts. The person who delivered the best toast would be declared the Toastmaster. Best of all, this was all voluntary.

However, that was not the beginning of Toastmasters. Those gatherings soon became known as the after-dinner club. Between 1903 and 1924, Dr. Smedley was transferred and promoted many times. Everywhere the YMCA posted him,  Dr. Smedley started one of those “After Dinner Clubs.” In 1915, he was the Director in San Jose and started a club. But the idea did not take root until he formed club number one in Santa Ana in 1924. And in 1932, the Federation was formed.

Recently I was asked how the Founder’s District began. It started operations on July 1, 1944. Before that, it was the Eastern Division of District 1. At an Eastern Division Council meeting on February 18, 1944, Graham J. Albright, the then Governor of the Eastern Division, appointed a committee to study the advisability of dividing District 1. At a Toastmasters International Board of Directors meeting on July 28, 1944, James Barnet, Governor of District 1, moved the approval of a request for final division; the motion carried. Governor Barnet then presented Graham J. Albright as the first Governor of the Founder’s District.

Whenever I think of those after-dinner meetings today that resemble a banquet, I get a spiritual feeling. For a moment, I want you to picture those young men sitting at an extended table, toasting and evaluating each other as Dr. Smedley led them to their Valhalla. Like a hood Shepard, getting his subjects to understand to be better understood, leading them on the same journey many of us are taking today. We all seek our ticket to that heavenly place we call our Valhalla. By 1941, Dr. Smedley realized that Toastmasters needed full-time attention. He resigned from his position at the YMCA to pursue his dream full-time of building a better world through better Communication and Leadership until his passing in 1965 at age 87.

His Home Club, Club Number One, exists today as a testimony to his life’s work. His way to Valhalla was a long, winding road, but he never wavered. If you were ever to visit club number one, I am told you would see an empty chair at the front of the room. That chair reminds us that we are on the same journey. From his humble beginning at club number one, which is still strong today, Toastmasters have grown to be a world leader in Communication and Leadership. Toastmasters now has more than 364,000 members in 145 countries through its 16,200 members clubs around the globe.

Today members are Zooming around the world, sharing the dream Dr. Smedley had for us all. Traveling virtually to many Districts and Clubs worldwide is terrific. But we must never forget our humble beginnings. The road to Valhalla is filled with peaks and valleys. The challenges will be many; however, we must never forget the dream of building a better world through better Communication and Leadership. And when you contribute to making Dr. Smedley’s dream a reality, you are well on The Way to Valhalla.   

Your Amazing Grace

Where there’s a will, there’s always a way!

Wilma & George

Amazing grace, how sweet the sound! It is a song that awakens the power of the human spirit – to remind us – that where there’s a will, there’s always a way for you, and you to be filled with Your Amazing Grace. Are you filled with Your Amazing Grace? It is the feeling of being unshakable, unbreakable, unsinkable. Even when you truly believe that all but hope is lost.

On Christmas eve, hundred and forty years ago, Pastor John Newton spoke those beautiful words when he delivered a sermon. In that sermon, he spoke about a time in his life when he was lost and how he came to be found. When he was too blind to see the beauty of humanity and how his troubled life was transformed when he came face to face with what he was sure was going to be his destiny; a watery grave at sea.

Newton, a self-proclaimed wretch, a vagabond of the sea, was sailing across the Atlantic with his crew and human cargo. Yes! He was a slave trader. They ran into a storm that could only be described as one of biblical proportions. The seas were angry. The winds were howling like mad dogs. His sails ripped to shreds. Newton, an experienced seaman, realizing that he was no match for the fury of mother nature that day, fell to his knees, begging for mercy, promising to change from his wicked ways if given a second chance at life.

Newton got that second chance. Miraculously they made it to a little port named Donegal on the Northern coast of Ireland. It was there he first spoke those words that would become the lyrics of the song of songs, hymn of hymns Amazing Grace. However, the author of the music remains anonymous to this day. Some say it was inspired by the moaning and groaning of the slaves in the whole of his ship, who also wondered what their destiny would be as they fought to save their lives and the vessel.  

In my youth, my parents, Wilma and George, often used the lyrics of Amazing Grace to teach my siblings and me their golden rules of life. We must always treat others with the same love and respect we would like to be treated. That second chances don’t come easy. But if ever you are so blessed – the promises you made must be promises kept. And in your hours of darkness, if you reach out to the power of the human spirit, you too will be filled with your Amazing Grace.

Can you recall a moment in your life when you thought it was over? Did you, too, make promises as you begged for your second chance? We all have. We all will have a John Newton moment in our lives. When your bend in the road feels like the end. Even after you have given all that you have to give and then some, all you can see up ahead are those two dreaded words – The End! However, in your hour of despair, I want you always to remember these words that have brought hope to presidents and many mortals like me and you:  “Through many dangers, toils, and snares, I have already come, ‘Tis grace has brought me safe thus far, and grace will lead me home.”

In 2016, I had my Newton moment when I broke one of my wife’s golden rules. Don’t go climbing ladders when you are home alone. The ladder to the loft in the garage slid, throwing me headfirst into a beam. To this day, I will never forget the sound that left my body when I hit the concrete floor in the garage – Woosh! Blood was everywhere. First, I saw a bright light, stars, then felt a feeling of peace as darkness overcame my body. That darkness stayed with me like a shadow for the next three years of my life. There were many times I thought of giving up. But the words of that song gave me hope to carry on.

My friends, we don’t know if, how, or when we will have our John Newton moment – When your whole life will flash like a bad movie before your eyes. But I know this for sure: in that hour of darkness, you will find a way if you have the will. And if you reach out to the power of the human spirit, that spirit that is unshakable, unbreakable, unsinkable, you too will be filled with Your Amazing Grace.

A lesson from the GOAT

You will win some and lose some, we can’t win them all!

As long as we have life, we will have bigger and bigger battles to fight. You will win some and lose some, we can’t win them all, but the secret to success in life is – you must pick your battle carefully. That was the life lesson I got when I met the GOAT, The Greatest of All Times – Muhammed Ali, on a Monday morning in the summer of 1989. A Monday morning that would change my life forever.

I was about to step into the elevator at the Lincoln Building in Manhattan, New York, as I did every work day for the past fifteen years. Suddenly, the door began closing slowly when a giant hand reached out. The door sprung open. I looked up to thank the perfect stranger, only to realize that he was no stranger.

Standing majestically in front of the marquee was Ali. I stepped back; he said, “get in! what floor you’re going to?”  Like he was the elevator operator. Now, this is no table topic question, but tell me what you would have said or done. I froze, then whispered – I’ll take the fifty-second, please, sir – as I stepped into my neutral corner in the elevator – bewildered.  

At that moment, a little voice popped into my head, screaming don’t say anything stupid. Still, the motor in my mouth started running. I know you. Ali -No, you don’t. Then silence until my engine revved again. So, I see you are going to the thirty-sixth floor – The Banquet Hall? Ali Yep! – To retire again, Champ! It’s over – it’s over, Champ!

The GOAT did not like my comment. Like a caged lion, he growled, spun around, and came at me with his clenched fist, screaming – No! It’s over for you! Get them up! – I shall return! Luckily for me, the elevator bell tolled for his floor just then. It was only when Ali stumbled out of that elevator in stitches I realized that the world’s greatest prankster had just pranked me. Yes, he got me good. Like Elvis, I was all “shook up.”

We immediately realized that the thirty-sixth floor was in darkness, except for a dimly lit red sign – EXIT. And that was not the reception we both had expected, so I offered my services. Jokingly, I said Champ, I can stay and protect you. I know this building well. Oh! Ali replied, now you want to be my bodyguard. OK – And we began chatting, not like a prince and a pauper, but like two mere mortals. We spoke about some of his fights going back to the first I against Sonny Liston.

As we spoke, Ali kept looking at his watch. I told him my dad was his biggest fan. He asked who’s your dad. – Big George – I said. Ali growled – I hate that name, George. But I could tell he was uneasy about something. Ali then said, yes, today is the day. Looking at his watch again, he said, “I’ll finally be announcing my retirement to the world at seven am today.” And it was then I got my life lesson.

Soon after, his entourage arrived. And I was tickled when he introduced me as his newfound bodyguard. We all had a good laugh as his photographer Bingham, took pictures. What I remember most about that morning was Ali’s reflective mood. He finally realized that he had reached the end of fighting many battles inside and even outside the ring. Of all the pictures we took that day, I will always cherish the one when he gave me his secret to success. Again, the little voice in my head said -listen and lean. – this is not an accidental meeting. Ali is your messenger!

Ali didn’t know that I, too, was fighting a child custody battle within. I was at that building at six thirty that morning because I couldn’t sleep. I struggled for weeks with a major life-changing decision that I knew could even land me in prison. But, after that meeting with Ali that morning, I knew what I had to do. And one month later, I was driving to San Jose, leaving all my earthly positions behind to start life all over.  

Before that day, I had never driven further than New Jersey. Five days later, I arrived in San Jose shaken. It was the day after the Loma Perata earthquake. To this day, my grown kids still say – Dad, when California heard you were coming, the earth shook. My child custody battles were many. But I never lost the most important of them all, the custody of my children.  

My friends, if ever you are faced with a life-changing decision, remember this secret I got from the GOAT- As long as we have life, we will have bigger and bigger battles to fight. You will win some and lose some, we can’t win them all, but the secret to success in life is – you must pick your battle – carefully.“ It is a message that changed my life and could also change yours forever.

Public Speaking Tips for Beginners

“Talking is a necessity. Public Speaking is an art.”

Public speaking is feared by many and even by professionals at times. However, when you’re a business owner, executive, or even a student, you must stand in front of an audience to speak with poise and purpose. I hope these tips will help you overcome this fear of speaking in public so that you can tell your stories to the masses as you become a better speaker in public. As the 1990 World Champion of Public Speaking – David Brooks, has often said: “Talking is a necessity. Public Speaking is an art.” It is an art developed with practice to achieve excellence, not perfection.

Accept your nervousness.

Being nervous is okay, even if you are an experienced public speaker. It happens not to some but to us all. We all get cold feet and shaky hands from time to time. To overcome anxiety, expect it, prepare for it, and get down to the root of why you are anxious in the first place. According to the National Social Anxiety Center, it can help to reframe how you think about freezing on stage. Before you choose a fight or flight response, practice beginning with a smile as you breathe. Make smiling and breathing the first thing you practice as a speaker. How and what you practice becomes permanent, so having the right place to practice is invaluable.

Create a peaceful environment at home.

One of the first things you can do as a speaker is to have a private space where you feel safe and secure to practice and express your emotions freely. Having a stress-free quiet room begins by keeping it clean and decluttered. If possible, add a few living plants. Bring some of Mother Nature’s magic into your room. Studies have shown that inviting nature into your living space improves mood and reduces stress. Everything should have its place, and every place should have its space.

Get to know your audience.

According to Sprout Social, the term niche marketing is the practice of narrowing down your message to your specific audience. It involves research and knowledge that speaks to those who need to listen. Use the same principle to better communicate with your in-person crowd. Ensure that your content suits your audience’s experience level and understanding. In other words, don’t give a doctorate-level presentation to a group of high school freshmen.

Format your own success.

Your speaker’s blueprint is an idea discussed before. Essentially, this is the time you take before your speech begins to get your thoughts collected. Have a foundational statement ready that helps to build your story. Remember, your message should be clear with points and purpose, leaving your listeners eager to offer applause.

Showcase your personality.

As a form of social anxiety, the fear of speaking may be triggered by not feeling connected to your audience. Taking this even further, you may not feel connected because you don’t feel like you can be yourself. Don’t be afraid to let your personality shine through, which will help you look and sound more credible throughout your speaking endeavor. However, be cautious not to overdo the humor; Lumen Learning suggests knowing when a laugh is appropriate and when it is not. Humor should be used sparingly and only when you have a good relationship with the person, audience, or group.

Work from an outline.

Although you’ve probably spent days or weeks perfecting what you want to say, now’s not the time to read your cue cards. Speeches are delivered and not read. Instead, get familiar with your subject matter, but remember to look at your audience. The last thing you want your audience to think is you’re distracted or don’t care about making a connection. Maintaining eye contact with your audience also encourages engagement and exudes confidence.

Whether you’re standing up in your high school auditorium, giving a presentation at work, or speaking at a charity event, it’s okay to be nervous. Your audience wants you to succeed, not fail. Give yourself the best chance at a successful speech by accepting that nervousness as part of the journey to your success. Perfection is an illusion. Seek excellence. Excellence is being better today than your experience before. These tips, and others you will discover on your journey, will help you stand up and speak confidently to any audience as you develop into a better Public Speaker.

Written by Ed Carter – Edited By Henry O. Miller DTM4/PDG

Your Speaker’s Blueprint

Every speech should have a Blueprint

Turning your great ideas into an unforgettable speech that inspires others begins with Your Speaker’s Blueprint. Every speech should have a Blueprint – Your plan that answers the following questions – What’s my purpose? How will that purpose impact my listeners? What will it make my audience think, feel or do?

For that reason, some coaches believe the most important minute of your speech is the minute of silence after you have spoken. If a speaker can inspire their audience to jump out of their seat to make a significant change in their life or the lives of others, they have made their case. They have achieved their purpose.

Once a speaker has answered those questions, they can start developing their blueprint by collecting their supporting material. Although the title is always your audience’s first introduction to your speech, it can wait. You can use a placeholder if you wish. Titles are a relatable premise of the speech. As your speech develops, the title often changes.

Focus more on committing your thoughts to paper. Write them all down. The memos of your flashes of creativity often come in handy later in the editing process. I call those jottings – “The Keepers and the Weepers.” Enjoy documenting them all, although you know some of the best lines won’t make the final cut. But where possible, share those creative ideas as were first experienced.

We all have unique ways of speaking in private and public. However, be mindful that it’s not what you say. It’s what your audience hears. Next, develop your Foundational Statement. It should be a tweetable and easily repeatable sentence. All speakers believe that their ideas are great. However, speakers must remember they are preparing a speech for their listeners’ gratification, not theirs.

Therefore, they should also ask themselves why this idea inspired them and why it should inspire others. Will their audience feel what they felt when this idea first popped into their head? And how they should structure their speech to touch all the emotions to which all humans respond.   

Your introduction should capture and engage the attention and imagination of your audience. It should keep your audience focused on your topic. As you write out your speech, deciding on the body parts you wish to engage is a good idea. Will it be the heart for empathy, the head to make your audience think, hands or feet to get your audience moving?

Whichever you choose is fine. However, your choice should always transition smoothly to the body of the speech. The body is where the speaker develops and expands their point, purpose, and proposition. If you don’t have a purpose, you don’t have a speech. Also, there should be a message in your purpose.

To make your message crystal clear, you can tell a story to make your point. Many coaches teach the secret to public speaking is you make a point, then tell a story –  or tell a story to make a point. You then repeat the process over and over.

From your opening to the conclusion, your point, purpose, proposition, and message should echo through the delivery of your speech. One world champion calls it your scarlet ribbon that runs through the body. Varying how you deliver your B1, B2, & B3 will keep your audience focused on your message as you build to your big takeaway. That takeaway is what some coaches call your Magic Moment. The moment that will turn an excellent speech into one that is immortal.

To avoid ambiguity, your structure should be a single introduction, moving to the body of the presentation. Then, to close, choose your final words carefully—end with a single conclusion, and make sure your last words linger in the minds of your audience. We all have our preferred speech-writing model. Call it whatever you wish. It is Your Speaker’s Blueprint. A popular model we are all familiar with is the “Tell Them Model,” – Where -you tell your audience what you’re going to tell them – You tell them – Then you tell them what you told them. Use that model to check your script for clarity.

From the moment a speaker steps onto the platform, pause and begin reading the audience. However, the closing is where you will seal the deal. Many deals are lost because the speaker didn’t realize their audience is sold. Your audience tells you silently if you made a good connection and you have made your case.

While it is difficult to receive feedback over Zoom, it is possible. Remember, a smile is just a frown turned upside down. If you can see your audience, focus briefly on the frowns; the decenters and move on. If your audience is not visible, use carefully placed pauses and rhetorical questions as check-ins during your delivery.  

Nothing is built without a solid plan or blueprint. Your blueprint does not have to be fancy. If your written plan serves as your guide to help you stay focused on your plot, it is your blueprint. If it increases the effectiveness of the connection with your audience, it is your blueprint. Create a blueprint for your next speech. Experience the joy of turning your next great idea into an unforgettable moment for you and your audience. And remember, all great speeches begin and end with – Your Speaker’s Blueprint.

What is A Tall Tale

A tall tale is a narrative of events that have happened or are imagined.

The contest season has begun for many Toastmasters. This Spring, Districts will feature International and Tall Tale speeches. And if you are wondering what’s a Tall Tale, or thinking of wagging one, it is a highly exaggerated, improbable story that can leave some members of your audience screaming, “liar, liar pants on fire,” – while others are questioning – could that story be true? Tell me more.

A tall tale is a narrative of events that have happened or are imagined by the speaker. It can also be a short story, actual or fictitious. It could be valid information, gossip, a rumor, a falsehood, or one big fat lie. But wagging a Tall Tale in front of an audience can be a fun experience. Like any good story, a Tall Tale should have all the elements of a speech. It should have a theme and a plot. In addition, it can include bits of humor and props to bring your story to life. Any speaker can turn one of their five to seven-minute speeches into a three to five-minute Tall Tale. All they need is an understanding of the elements that makes a speech memorable.

Traditional tall tales are closely associated with folklore. It’s a story that could include animals, men, women, children, and larger-than-life characters. If you grew up in America, I am sure you must have heard of the famous exploits of Paul Bunyan, who hollered and scared all the fish out of the rivers and streams. And the frogs that had to wear earmuffs so they won’t go deaf when Paul screamed for his breakfast. Many wild stories about Davy Crockett and Johnny Appleseed are excellent examples of your traditional Tall Tales written by the Brothers Grimm and Hana Christian Andersen.

In the West Indies, where I grew up, our equivalent was J O Cutteridge, whose First Primer started our conditioning in kindergarten. He even convinced us that a cow could jump over the moon and made a pig dance a jig for a fig. We learned well, and some even excelled. Many of us began as kids mimicking those nursery rhymes, telling “little white lies” or fibs. Today, some of us can twist facts into unbelievable stories with a straight face and are masters at creating “fake news.” Now I am not speaking from experience, merely observation. However, detecting their truth from fiction can be exhausting.

Toastmasters promote the telling of tall tales because they encourage speakers to let their imaginations run wild. They challenge speakers to expand their creativity and ability to become better storytellers. My introduction to Tall Tales was in 1999. That speech was entitled Hell’s Paradise. It took me to the District 4 Conference Contest, which I won. In that speech, I spoke about the micro and soft companies dominating the software markets of the eighties and nineties. I didn’t name any names. However, I am sure you got my drift. I also spoke about how their rival company behaved similarly to Adam when he was in the Garden of Eden, offering a forbidden fruit that was rotten to the core. I developed “Hell’s Paradise on the premise technology will someday take control of our lives. And look at where we are today. What was once fiction is fast becoming a reality.

Writing and delivering that speech was fun. Although I wanted to impress the judges, I focused more on entertaining my audience. When developing a Tall Tale, the way you string your ideas together for the audience to understand is most important. A good Tall Tale speech immediately grabs your audience’s attention. It should continue to keep them engaged as you build to a conclusion. Recognizable figures of speech, when skillfully placed, will impress your judges and audience. Those embellishments include hyperbole, irony, puns, contrast, and a surprising twist. But they must be delivered in good taste. Use voice modulation extensively to maintain that connection with your audience when speaking to the head, heart, and body. 

The release of tension created is essential. While it’s great to get your audience at the edge of their seat questioning, is that possible? Your next step is to give them a breather. Walk them off the cliff before you begin to wag your tale one more time. And as you close, don’t forget the story’s message or the moral of the story. If an animal is your main character, remember animals cannot speak, but they can teach us a thing or two. We speak for them to tell their stories, for their stories to become Tall Tales. Speak as your character would. Lend them your voice and let your audience fill in the missing pieces so they can become a part of the experience.         

Gathering content for your tall tale today is not as challenging as it used to be. With the advent of social media, wild stories abound. Today’s many famous and infamous heroes are known to us all, however, a word of caution. Lifting a story from social media that is overused, well-known, or controversial is usually not well-received by audiences. So be original, be bold – be authentic with your brand of style and substance. And you and your audience will have fun as you wag that Tall Tale.

Using Quotations

A misplaced or misused quote can be a distraction to your audience.

Quotations! Are you a grateful user or a woeful abuser?  All speakers use quotations for different reasons in their presentations. When placed and used correctly, quotes can achieve the intended effect the speaker seeks. Ironically, just as a quote is often referred to as the price you pay for goods and services, speakers should also be mindful that they pay dearly when quotations are perceived to be misused or abused. Speakers often add quotes in three main areas of their speeches. The most common placements are at the opening of their presentation. When closing to drive home their message. To add credibility to their point of view. Or to reinforce their message. The speaker should also ensure that the focus remains on you and your message, not the person you quoted.

Speakers must remember that when quoting an author or speaker, they are repeating the words taken from an author’s work or a speaker’s speech. As such, two rules should always be maintained. First, the speaker should repeat the quotation as it was precisely written or said.  Second, credit must be given to the author or speaker you are referencing. Break any of those two rules, and your credibility with your audience is destroyed.  No one, dead or alive, likes to be misquoted. A misplaced or misused quote can be a distraction to your audience. Your selection should also be timely, relevant, and well-known to your audience.

Opening with a quotation gives a speaker the latitude to introduce and develop their topic.  A witty introduction can break an audience’s icy steers. A quotation can help a speaker grab their audience’s attention. Quotes can also protect you should anyone take exception to your quote. One technique is to bring the person you are quoting to the platform as your backup. In the minds of the audience, you are not the one speaking. The person mentioned is: Here is an example – Perhaps your presentation is about doctors who keep you waiting even when you have an appointment. Your opening statement can be: Humorist Erma Bombeck suggests “never using a doctor whose plants have died in the waiting room.” You then shift from the person quoted to yourself with a comment or tagline: My first thoughts are always – “Thank God I am not one of their plants.” Immediately, you shift your audience’s attention back to you, the speaker. Also, be sure your audience knows where your quote ends and your words begin. Don’t leave your audience in limbo.

Closing with a quotation is an excellent way to drive home your message. Many presenters use the words of speakers who are no longer with us. A speaker like Sir Winston Churchill, who rallied a nation when the world was at war, is a popular choice.  His words to this day, still inspire audiences to – never give up and to never give in, even in their darkest moments. But it’s always a good idea to revisit your opening statement before closing with a quote.  Elizabeth Dole, in her book – My 500 Favorite Inspirational Quotations, reminded me of the importance of a call to action when closing with this story about Abraham Lincoln. Lincoln was leaving church one Sunday morning and was asked what he thought of the minister’s sermon. “The minister had a strong voice and a good delivery,” said Lincoln. “But he forgot the most important part of the sermon. He forgot to ask us to do something great.” The lesson – inspire your audience to take action or do something significant before closing with a quotation.

How and when you introduce the words of others to reinforce your ideas, message, or point of view is also crucial. Instead of saying:  Mr. X. or Mrs. Y said XYZ, a better introduction to the quotation could be: As Mr. X or Mrs. Y have often said. In the immortal words of the great Mr. X or Mrs. Y.  Or, today, I echo the words of Mr. or Mrs. Y.  Whenever the opportunity presents itself, using the author or speaker’s voice when delivering their quote often adds a nice touch to your presentation. The flow of your speech should not be disrupted. Your transitions to your selection should be smooth, continuous, and seamless as you proceed with your presentation.  

Every speaker has their favorite quotes. Some are soundbites or stories they wished they were the first to have said.  Over the years, world champions Darren LaCroix and Lance Miller encouraged me to keep a collection of my isms – Henry isms, and I now have quite a collection. Today, I encourage you to do the same.  Someday one of your isms may be just as well-known as one of Aristotle’s, Steve Job’s, or Mia Angelo’s.  My friends, it takes some of us a while to figure out that every speech does not need a quotation.  But if you decide to use one, ensure the person you’re quoting is recognizable, well-liked, and appropriate as you deliver their words of wisdom with gratitude and the reverence their quotation deserves.

Soledad

A promise is a debt you must pay someday

Soledad is a place you don’t want to go to, even if you were invited. It is a State Prison in the Salinas Valley in southern California. At that facility, there’s a Toastmasters Club known as Talk the Line. In 2009 I received an invitation to be a guest speaker. As a district leader, I promised to visit. Who wouldn’t like to speak to a captive audience – wouldn’t you? But I soon realize that some promises are not easily kept.

Every time I thought about making good on my promise, I remembered how badly I felt as a youth after doing concerts with groups for inmates at juvenile facilities. It was difficult to erase the memories of meeting young men and women my age who had lost their way and purpose in life. I still remember asking some of them how they ended up in a place like this. Their most common response was silence or stories that would stain my soul.  

Haunted by my Papa’s words of wisdom that a promise is a debt you must pay someday, I sent gifts to avoid visiting. I encouraged other division leaders to visit.  But nothing eased the pain of not having the courage to go.  Honestly, I feared revisiting that empty feeling I had after visiting those facilities. As the months slipped into years, and I was no longer a district leader, I thought the feeling of being obligated to keep my promise would be gone forever.  Visiting Soledad was fast becoming a long-forgotten memory until a fellow Toastmaster asked me to evaluate one of her contest speeches, and without a second thought, I said yes.  

The speech title was – “Get on the Bus.” It wasabout the memories of her life and times when as an infant and teenager, she had to get on a bus provided by the state every month for the children of incarcerated parents to visit with their kids. She recalled how happy she was to spend a few hours every month with her father.  As a single dad at the time, I was almost moved to tears. After the contest, she called to tell me how well her speech was received. Then said Henry; some of my club members are planning to visit Talk the Line. Would you join us and be a guest speaker? For a moment, I was silent.  I knew then that my someday had arrived. I couldn’t say no; I had to go. It was time to pay my debt.

One week later, an email arrived from the prison. The process had begun. First, I had to answer several questions regarding my eligibility for the visit.  My security clearance came days later with instructions on even the colors of clothing I was not allowed to wear and the scheduled time I must arrive for a mandatory briefing. My friend, sensing my anxiety over the process she had experienced many times in her lifetime, assured me that we would be together every step of the way.  

The briefing brought back many memories of my visits to the juvenile facilities. However, the tension was intense and got even greater when we faced the white line that gave Talk the Line its name. Before walking the line, we were instructed not to look to our right or left, as you might see someone you know. That was all the incentive I needed to get to the end of that line and into our meeting room as quickly as possible.  

The speech I delivered that day was entitled “Papa.” I chose Papa because of the many words of wisdom and the lessons my Papa taught my siblings and me to keep us on the straight and narrow. Papa believed that the Lord protects the innocent and the foolish and those of us who are twice blessed, but he warned us about friends.  Friends will take you, but they will never bring you back. Don’t be an eye servant! Whatever you can do in front of my face – You can do behind my back.

To this day, I will never forget the sound that reverberated in that room when I recalled Papa’s golden rule of life – Early to bed, early to rise makes a man healthy, wealthy, and wise. And after that most memorable meeting, I felt my debt was paid in full. It was gratifying to later learn about the many life-changing lessons some of those inmates took away from that visit and that time we shared with our fellow Toastmasters at Soledad. – a place I now say you should go to, but only if you are invited.  

My Leadership Style

Many are called, but few are chosen.

Leadership is not a game. It is a process – It is a calling. But as the good book says, many are called, but few are chosen. We all will be called upon to lead at some time. Most great leaders have a style that is unique to them. Their style is shaped by traits developed over time through various leadership experiences. Great leaders motivate and inspire others. They encourage those they lead to better themselves and the people around them.

Knowing your leadership style is essential as you continue your process of self-discovery. Today, when I think of my leadership style, Dynamic, I think about a time in my life when I was twenty-one. The year was 1970, and my homeland, Trinidad, was embroiled in a revolution. I was chosen to lead a squad because of my rank. Everyone in my squad was older than I was. That’s when I quickly realized the virtues of being a Dynamic leader. The mission at hand was to get everyone back to base alive. We worked together as a team and achieved our goals as a team. That was when my Dynamic leadership began to take shape.

As a Dynamic leader, my focus has always been to find better ways to direct, guide, motivate and influence the behaviors of others I lead. Achieving each individual’s goals and the organization’s purpose is essential. However, leadership does not mean you take ownership of the organization. You take ownership to ensure the success or failures of those you lead. Leadership demands that you maintain good interpersonal relations while staying true to your values. Your challenge is to motivate each team member to contribute and work together to achieve their goals and objectives.

Since that 1970 experience, I have used the Dynamic Leadership Model to implement changes when faced with difficult situations. It is a model that teaches us to change with the changes we encounter. It demands that your words and actions must be in sync. And while it is wonderful to be optimistic as a leader. It teaches us that leaders must also be realistic. And that sometimes a pessimist is just an optimist with information. Dynamic Leadership also requires you to show respect for time – your time and the time of others. It helps you understand your strengths and preferences that can help you adjust to the leadership styles of others.  

Here are four Leadership styles. Can you identify which best describes yours?

Autocratic: The leader has complete control of the team. The team cannot present their view in the decision-making process. Everything comes from above!

Democratic: One that offers everyone a fair hearing while respecting and conforming to the organization’s basic rules.

Laissez-faire or Free-rein: Translated from French, meaning ‘to let it do.’ This style results in a hands-off approach to leadership.

Bureaucratic: A leadership style in which a Governing Body establishes the management and decision-making norms of the organization.  

We all have deferred to one of those leadership styles as parents or members of an organization to which we belong. But can you identify which styles you most commonly default to when pressured or faced with your moments of truth? Does that style offer ways of working and communicating within the organization? Does it state who does and is responsible for what? And how is that information shared? The Dynamic Leadership Model allows members to understand, communicate and express that information clearly.

Over my years as a leader, I have found that the organizational structure is often a reflection of the personality traits of the membership. And when all are invested in the organization’s structure and policies, the result is success. However, when those policies are adjusted to fit the whims and fancies of individual members, it’s only a matter of time before the culture and essence of that organization are lost. And most likely, it will stay lost forever.

When we join an organization, we can move in one of three directions. We can remain where we were on the first day we joined. Some may regress, while others will improve as communicators and someday become high achievers and leaders. The choice is ours. The foundation of our Leadership style is based on knowing yourself, your beliefs, and your core values. There are many challenges one will face as a leader. However, it is those moments of truth that will always reveal who we truly are as a leader and why we were called upon or chosen to leadership.

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