My life is an open book, and in that book, there are many chapters. And the chapter I have chosen to address today is the one I call the Messengers. I decided on that chapter because I believe the Messengers in our lives are everywhere – and they will appear to guide us when we listen to their message, to take our leap of faith. However, as one of my friends Andy, warned – taking your leap of faith can sometimes earn you the best of friends or your worse enemies.
So today, I ask you to take a moment to recall a time in your life when you felt lost. Do you remember how you came to be found? You were praying for a messenger when your life was a mess. Do you remember standing at your fork in the road, struggling to decide which way to turn? Who was that special someone who appeared to point you in a direction? Was that special someone your messenger?
In my Messengers chapter, I recalled them all. However, there is one who appeared in my adult life that I will never forget because of his message. And I hope that his message will also resonate with you and yours. It was the 1990s. Back then, I managed a team of support engineers. Our company was in crisis. We were all worried about the future. Should I take my leap of faith like my friends and colleagues? That was my burning question.
A problem solver was brought in to analyze the situation. His name was Russell. That day he introduced himself to us as Russ. His simple rustic look initially struck me as odd. Jokingly, the name Rusty popped into my head when we first met, and it stuck. He struck me as someone who had lived many different lives. And I would soon discover that I was right. Rusty would later impress upon me the true meaning of what it takes to be a sage.
He had just returned from South Africa from a significant assignment – transitioning Nelson Mandela from prison life back to society. Mandela had spent twenty-seven years of his life in prison. Russ was a psychologist and trainer with a major oil company. His expertise was working with managers and executives to sniff out the “whys” that were causing problems within an organization. He could listen to team members and quickly analyze the bottlenecks in any system. During our sessions, I noticed like the sage he was; he spent far more time listening before making a single statement or asking a question.
During our sessions, we all wanted to know how it was possible to turn a life around after someone had spent that many years in prison. That seemed to us as an insurmountable task. He shared his problem-solving model with my team to answer one of our related questions. His four squares method. It is a model I still use to this day. From that day forward, whenever I am faced with what appears to be an impossible task, I think of Rusty and his four squares.
Initially, I was cautiously curious. However, it was not long before I was sold. It also made me realize that the size of a problem doesn’t matter. What’s most important to solving any problem is discovering that there was one. And knowing as much as possible about the issues. He emphasized the importance of understanding the knows before spending a minute trying to find a solution.
Russ then demonstrated how to approach solving any problem by folding a blank sheet of paper twice to produce four squares—and numbering each square B1, B2, B3, and B4. The next step – ask the following questions. Then place your answer in the appropriate box.
B1. This is what we know about the problem.
B2. This is what we don’t know about the problem.
B3. This is what we know that we know about the problem for sure
B4. And this is what we don’t care to know about the problem.
He also emphasized the importance of brutal honesty when filling in each box. Then the fun began. Reviewing the content of each square was an eye-opener for everyone. Our moments facing the truth about ourselves and our perceived problems brought laughter and even tears to the eyes of some. It was like the dawning of a new day after that session.
After all was said and done, I realized Rusty was my messenger. He gave us a problem-solving model we could all use to solve problems far beyond those we faced at work or play. As I share his model with you today, I feel like I am one of his messengers. So, I leave you with his message; his four squares of problem-solving. And today, I am confident that whenever you are faced with a problem that may seem insurmountable, feel lost, or believe that all but hope is lost, rest assured that your messenger will appear. And when you listen to their message, you too, will take your leap of faith.